17:39:30
, Da Nang
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Kiosk for coworking centre
An interaction design
intervention exploring
a self service kiosk
for night time
coworking access.
My Role:
UX/UI Designer
Timeframe:
10/2024 – 01/2025
Client:
B Work, Masaryk University
Tools:
Figma, Teams, Dovetail,
Google Sheets
Design process:
Observation
Stakeholder interview
User surveys & Interviews
Empathy map
Qualitative personas
Back to the brief
Target audience
Data & Research
Competitor analysis
Problem statement
How might we
Affinity mapping
Visual Thinking
Paper research
First prototype
User testing
Final insights
The story
As an employee of a European company, I often work remotely and need to stay online during European business hours no matter where I am.
One evening, while flying from Australia back to Bali, I planned to continue my work from a local coworking space. To my surprise, none of the coworking centers I checked offered immediate access or self onboarding after hours.
This made me wonder: was this just my problem, or a broader issue for digital professionals working across time zones?
To find out, I began exploring one of Bali’s most well-known coworking hubs B Work and started mapping opportunities for improving after-hours access and user onboarding.
Service Safari
During my initial research, I discovered that the website offers two separate registration paths.
The first is a sign-up option that leads to a broken page, followed by small print stating there’s a waiting list for membership.
The second path goes through the membership flow, where users can actually register, select a plan, and receive an email with the terms of service. However, both paths are inconsistent and fail to properly guide new users through onboarding.
To understand the system more clearly, I mapped both journeys by taking screenshots of each step and creating a detailed flowchart to visualize how the process actually works in practice.
Still, I didn’t want to rely solely on assumptions. To gain deeper insight, I visited B Work in person during late hours and spoke with staff to uncover why these inconsistencies existed in the first place.
Observation & Stakeholder interview
Through WhatsApp communication with staff, I obtained contact for the coworking center's general manager, who was not available during my research visit. I sent him a questionnaire with ten open-ended questions focused on onboarding, registration, and night access.
Two main research questions guided the process:
Why does the website support registration but not payment, while physical registration still works?
Why is there no option for membership confirmation or nighttime access, and would the coworking center consider automating this process?
"The current website doesn’t allow instant registration and payment. Our coworking space is currently overcrowded, so we filter new members but still allow physical registration."
— B Work Management
Main insights:
Registrations operate only physically during business hours due to reduced capacity.
Management is interested in systems that would allow self-registration after hours.
User surveys & Empathy Map
To validate findings, I surveyed 12 users and conducted 6 in-person interviews to understand interest in nighttime registration and self-check-in.
The insights were organized into an empathy map, highlighting what users feel, say, do, and think when attempting to access coworking spaces after hours.
Common pain points included unclear communication, limited flexibility, and lack of 24/7 access for freelancers working across time zones.
Qualitative personas
Based on qualitative research, I developed three personas representing key user types:
Emily Carter – Nighttime creative worker needing quiet hours and quick access.
Michael Nguyen – Entrepreneur seeking flexible spaces across locations.
Sarah Thompson – Freelancer managing multiple clients who values autonomy.
Each persona outlined motivations, frustrations, and behavior patterns, forming a foundation for subsequent design decisions.
Back to the brief
Following my tutor Matěj Kaninský's recommendation from Masaryk University, I created a formal UX Project Brief summarizing insights, hypotheses, and project direction.
Motivation
Improve coworking access outside working hours.
Use technology to increase efficiency and safety.
Offer user-friendly onboarding without staff involvement.
Vision & Value Proposition
24/7 coworking access via simple automated onboarding.
Secure, fast, and independent workspace access.
Benchmark against airport lounges and hotel check-in systems.
Success Metrics
Growth in after-hours registrations.
Increased coworking accessibility.
Reduced operational costs.
Target Audience
Freelancers, travelers, remote workers with late-hour needs.
Require multilingual, secure, and quick onboarding.
Competitor analysis
I compared coworking centers in Bali, Australia, and the Czech Republic.
None offered full automation; all required manual onboarding during business hours.
A Prague-based coworking center within a hotel stood out for its hybrid model — guests check in via the hotel kiosk that also serves as a coworking access point.
Key findings:
Direct competitors in all regions lack instant after-hours registration.
Some indirect systems (hotels, airports) already utilize kiosk-based access successfully.
Problem statement
"B Work's onboarding process is limited to business hours, preventing spontaneous use by professionals who need nighttime access. This leads to lost opportunities, idle space, and reduced inclusivity."
How might we enable users to register and access coworking spaces outside business hours, while maintaining security and operational efficiency?
How might we
An online "How Might We" workshop included current and former coworking members and one non-member. We also experimented with AI-assisted ideation to broaden perspective.
Ideas were clustered using Affinity Mapping and prioritized with Dot Voting, revealing these core directions:
Introduce a self-service kiosk for 24/7 onboarding.
Avoid complex tablet setups requiring external payment terminals.
Enable QR code-based key generation linked to mobile apps.
Allow optional cash payments for inclusivity.
Back to the flow
The revised user flow streamlined two redundant processes into one:
Users register and pay directly via the kiosk, which provides an introduction to the coworking space.
The mobile app acts as a digital key for all coworking areas, including meeting rooms and yoga zones.
This flow drastically reduced friction between first-time onboarding and workspace access.
Visual thinking & Storyboard
Due to scheduling constraints, I replaced the planned Crazy 8’s session with a Storyboard exercise. It visualized the user journey from arriving at the coworking center to completing onboarding and receiving access.
The storyboard helped translate conceptual insights into visual storytelling, preparing the ground for wireframing.
Mapping
Using FigJam, I simulated the new flow in a low-fidelity model to define all screens and dependencies, including plan selection, payment, and app connection.
This helped clarify navigation logic before moving into Figma prototyping.
Back to the competitors
To refine kiosk design, I analyzed self-checkout systems from McDonald’s, Jetstar, AirAsia, and banking ATMs. These served as indirect references for interaction design.
Top insights:
Onboarding begins with an inviting introductory screen encouraging interaction.
Systems use multi-modal interaction (touch, buttons, sound, voice).
The process ends with a confirmation or digital printout, creating user trust.
Paper research
To support practical findings, I conducted a literature review via Scite.ai.
Studies confirm that self-check-in kiosks enhance user experience and efficiency, but also highlight the need to balance automation and human support.
"The implementation of self-service kiosks in coworking centers can significantly enhance user experience and operational efficiency. However, maintaining some human interaction remains essential to preserve community value."
First prototype
I created the first interactive prototype in Figma, implementing the entire flow with realistic content and visual logic.
The prototype demonstrated how users could:
Register via kiosk.
Pay directly on-site.
Receive an instant QR code for mobile app access.
This validated the system’s usability and demonstrated the feasibility of autonomous onboarding without staff involvement.
Final insights
This project demonstrated how applying UX research, service design, and interaction design can transform traditional coworking operations into flexible, self-service ecosystems that meet the needs of global professionals.
17:39:30
, Da Nang
Up Next
Up Next
Kiosk for coworking centre
An interaction design
intervention exploring
a self service kiosk
for night time
coworking access.
My Role:
UX/UI Designer
Timeframe:
10/2024 – 01/2025
Client:
B Work, Masaryk University
Tools:
Figma, Teams, Dovetail,
Google Sheets
Design process:
Observation
Stakeholder interview
User surveys & Interviews
Empathy map
Qualitative personas
Back to the brief
Target audience
Data & Research
Competitor analysis
Problem statement
How might we
Affinity mapping
Visual Thinking
Paper research
First prototype
User testing
Final insights
The story
As an employee of a European company, I often work remotely and need to stay online during European business hours no matter where I am.
One evening, while flying from Australia back to Bali, I planned to continue my work from a local coworking space. To my surprise, none of the coworking centers I checked offered immediate access or self onboarding after hours.
This made me wonder: was this just my problem, or a broader issue for digital professionals working across time zones?
To find out, I began exploring one of Bali’s most well-known coworking hubs B Work and started mapping opportunities for improving after-hours access and user onboarding.
Service Safari
During my initial research, I discovered that the website offers two separate registration paths.
The first is a sign-up option that leads to a broken page, followed by small print stating there’s a waiting list for membership.
The second path goes through the membership flow, where users can actually register, select a plan, and receive an email with the terms of service. However, both paths are inconsistent and fail to properly guide new users through onboarding.
To understand the system more clearly, I mapped both journeys by taking screenshots of each step and creating a detailed flowchart to visualize how the process actually works in practice.
Still, I didn’t want to rely solely on assumptions. To gain deeper insight, I visited B Work in person during late hours and spoke with staff to uncover why these inconsistencies existed in the first place.
Observation & Stakeholder interview
Through WhatsApp communication with staff, I obtained contact for the coworking center's general manager, who was not available during my research visit. I sent him a questionnaire with ten open-ended questions focused on onboarding, registration, and night access.
Two main research questions guided the process:
Why does the website support registration but not payment, while physical registration still works?
Why is there no option for membership confirmation or nighttime access, and would the coworking center consider automating this process?
"The current website doesn’t allow instant registration and payment. Our coworking space is currently overcrowded, so we filter new members but still allow physical registration."
— B Work Management
Main insights:
Registrations operate only physically during business hours due to reduced capacity.
Management is interested in systems that would allow self-registration after hours.
User surveys & Empathy Map
To validate findings, I surveyed 12 users and conducted 6 in-person interviews to understand interest in nighttime registration and self-check-in.
The insights were organized into an empathy map, highlighting what users feel, say, do, and think when attempting to access coworking spaces after hours.
Common pain points included unclear communication, limited flexibility, and lack of 24/7 access for freelancers working across time zones.
Qualitative personas
Based on qualitative research, I developed three personas representing key user types:
Emily Carter – Nighttime creative worker needing quiet hours and quick access.
Michael Nguyen – Entrepreneur seeking flexible spaces across locations.
Sarah Thompson – Freelancer managing multiple clients who values autonomy.
Each persona outlined motivations, frustrations, and behavior patterns, forming a foundation for subsequent design decisions.
Back to the brief
Following my tutor Matěj Kaninský's recommendation from Masaryk University, I created a formal UX Project Brief summarizing insights, hypotheses, and project direction.
Motivation
Improve coworking access outside working hours.
Use technology to increase efficiency and safety.
Offer user-friendly onboarding without staff involvement.
Vision & Value Proposition
24/7 coworking access via simple automated onboarding.
Secure, fast, and independent workspace access.
Benchmark against airport lounges and hotel check-in systems.
Success Metrics
Growth in after-hours registrations.
Increased coworking accessibility.
Reduced operational costs.
Target Audience
Freelancers, travelers, remote workers with late-hour needs.
Require multilingual, secure, and quick onboarding.
Competitor analysis
I compared coworking centers in Bali, Australia, and the Czech Republic.
None offered full automation; all required manual onboarding during business hours.
A Prague-based coworking center within a hotel stood out for its hybrid model — guests check in via the hotel kiosk that also serves as a coworking access point.
Key findings:
Direct competitors in all regions lack instant after-hours registration.
Some indirect systems (hotels, airports) already utilize kiosk-based access successfully.
Problem statement
"B Work's onboarding process is limited to business hours, preventing spontaneous use by professionals who need nighttime access. This leads to lost opportunities, idle space, and reduced inclusivity."
How might we enable users to register and access coworking spaces outside business hours, while maintaining security and operational efficiency?
How might we
An online "How Might We" workshop included current and former coworking members and one non-member. We also experimented with AI-assisted ideation to broaden perspective.
Ideas were clustered using Affinity Mapping and prioritized with Dot Voting, revealing these core directions:
Introduce a self-service kiosk for 24/7 onboarding.
Avoid complex tablet setups requiring external payment terminals.
Enable QR code-based key generation linked to mobile apps.
Allow optional cash payments for inclusivity.
Back to the flow
The revised user flow streamlined two redundant processes into one:
Users register and pay directly via the kiosk, which provides an introduction to the coworking space.
The mobile app acts as a digital key for all coworking areas, including meeting rooms and yoga zones.
This flow drastically reduced friction between first-time onboarding and workspace access.
Visual thinking & Storyboard
Due to scheduling constraints, I replaced the planned Crazy 8’s session with a Storyboard exercise. It visualized the user journey from arriving at the coworking center to completing onboarding and receiving access.
The storyboard helped translate conceptual insights into visual storytelling, preparing the ground for wireframing.
Mapping
Using FigJam, I simulated the new flow in a low-fidelity model to define all screens and dependencies, including plan selection, payment, and app connection.
This helped clarify navigation logic before moving into Figma prototyping.
Back to the competitors
To refine kiosk design, I analyzed self-checkout systems from McDonald’s, Jetstar, AirAsia, and banking ATMs. These served as indirect references for interaction design.
Top insights:
Onboarding begins with an inviting introductory screen encouraging interaction.
Systems use multi-modal interaction (touch, buttons, sound, voice).
The process ends with a confirmation or digital printout, creating user trust.
Paper research
To support practical findings, I conducted a literature review via Scite.ai.
Studies confirm that self-check-in kiosks enhance user experience and efficiency, but also highlight the need to balance automation and human support.
"The implementation of self-service kiosks in coworking centers can significantly enhance user experience and operational efficiency. However, maintaining some human interaction remains essential to preserve community value."
First prototype
I created the first interactive prototype in Figma, implementing the entire flow with realistic content and visual logic.
The prototype demonstrated how users could:
Register via kiosk.
Pay directly on-site.
Receive an instant QR code for mobile app access.
This validated the system’s usability and demonstrated the feasibility of autonomous onboarding without staff involvement.
Final insights
This project demonstrated how applying UX research, service design, and interaction design can transform traditional coworking operations into flexible, self-service ecosystems that meet the needs of global professionals.
17:39:30
, Da Nang
Up Next
Up Next
Scroll Down
Up Next
Kiosk for coworking centre
An interaction design
intervention exploring
a self service kiosk
for night time
coworking access.
My Role:
UX/UI Designer
Timeframe:
10/2024 – 01/2025
Client:
B Work, Masaryk University
Tools:
Figma, Teams, Dovetail,
Google Sheets
Design process:
Observation
Stakeholder interview
User surveys & Interviews
Empathy map
Qualitative personas
Back to the brief
Target audience
Data & Research
Competitor analysis
Problem statement
How might we
Affinity mapping
Visual Thinking
Paper research
First prototype
User testing
Final insights
The story
As an employee of a European company, I often work remotely and need to stay online during European business hours no matter where I am.
One evening, while flying from Australia back to Bali, I planned to continue my work from a local coworking space. To my surprise, none of the coworking centers I checked offered immediate access or self onboarding after hours.
This made me wonder: was this just my problem, or a broader issue for digital professionals working across time zones?
To find out, I began exploring one of Bali’s most well-known coworking hubs B Work and started mapping opportunities for improving after-hours access and user onboarding.
Service Safari
During my initial research, I discovered that the website offers two separate registration paths.
The first is a sign-up option that leads to a broken page, followed by small print stating there’s a waiting list for membership.
The second path goes through the membership flow, where users can actually register, select a plan, and receive an email with the terms of service. However, both paths are inconsistent and fail to properly guide new users through onboarding.
To understand the system more clearly, I mapped both journeys by taking screenshots of each step and creating a detailed flowchart to visualize how the process actually works in practice.
Still, I didn’t want to rely solely on assumptions. To gain deeper insight, I visited B Work in person during late hours and spoke with staff to uncover why these inconsistencies existed in the first place.
Observation & Stakeholder interview
Through WhatsApp communication with staff, I obtained contact for the coworking center's general manager, who was not available during my research visit. I sent him a questionnaire with ten open-ended questions focused on onboarding, registration, and night access.
Two main research questions guided the process:
Why does the website support registration but not payment, while physical registration still works?
Why is there no option for membership confirmation or nighttime access, and would the coworking center consider automating this process?
"The current website doesn’t allow instant registration and payment. Our coworking space is currently overcrowded, so we filter new members but still allow physical registration."
— B Work Management
Main insights:
Registrations operate only physically during business hours due to reduced capacity.
Management is interested in systems that would allow self-registration after hours.
User surveys & Empathy Map
To validate findings, I surveyed 12 users and conducted 6 in-person interviews to understand interest in nighttime registration and self-check-in.
The insights were organized into an empathy map, highlighting what users feel, say, do, and think when attempting to access coworking spaces after hours.
Common pain points included unclear communication, limited flexibility, and lack of 24/7 access for freelancers working across time zones.
Qualitative personas
Based on qualitative research, I developed three personas representing key user types:
Emily Carter – Nighttime creative worker needing quiet hours and quick access.
Michael Nguyen – Entrepreneur seeking flexible spaces across locations.
Sarah Thompson – Freelancer managing multiple clients who values autonomy.
Each persona outlined motivations, frustrations, and behavior patterns, forming a foundation for subsequent design decisions.
Back to the brief
Following my tutor Matěj Kaninský's recommendation from Masaryk University, I created a formal UX Project Brief summarizing insights, hypotheses, and project direction.
Motivation
Improve coworking access outside working hours.
Use technology to increase efficiency and safety.
Offer user-friendly onboarding without staff involvement.
Vision & Value Proposition
24/7 coworking access via simple automated onboarding.
Secure, fast, and independent workspace access.
Benchmark against airport lounges and hotel check-in systems.
Success Metrics
Growth in after-hours registrations.
Increased coworking accessibility.
Reduced operational costs.
Target Audience
Freelancers, travelers, remote workers with late-hour needs.
Require multilingual, secure, and quick onboarding.
Competitor analysis
I compared coworking centers in Bali, Australia, and the Czech Republic.
None offered full automation; all required manual onboarding during business hours.
A Prague-based coworking center within a hotel stood out for its hybrid model — guests check in via the hotel kiosk that also serves as a coworking access point.
Key findings:
Direct competitors in all regions lack instant after-hours registration.
Some indirect systems (hotels, airports) already utilize kiosk-based access successfully.
Problem statement
"B Work's onboarding process is limited to business hours, preventing spontaneous use by professionals who need nighttime access. This leads to lost opportunities, idle space, and reduced inclusivity."
How might we enable users to register and access coworking spaces outside business hours, while maintaining security and operational efficiency?
How might we
An online "How Might We" workshop included current and former coworking members and one non-member. We also experimented with AI-assisted ideation to broaden perspective.
Ideas were clustered using Affinity Mapping and prioritized with Dot Voting, revealing these core directions:
Introduce a self-service kiosk for 24/7 onboarding.
Avoid complex tablet setups requiring external payment terminals.
Enable QR code-based key generation linked to mobile apps.
Allow optional cash payments for inclusivity.
Back to the flow
The revised user flow streamlined two redundant processes into one:
Users register and pay directly via the kiosk, which provides an introduction to the coworking space.
The mobile app acts as a digital key for all coworking areas, including meeting rooms and yoga zones.
This flow drastically reduced friction between first-time onboarding and workspace access.
Visual thinking & Storyboard
Due to scheduling constraints, I replaced the planned Crazy 8’s session with a Storyboard exercise. It visualized the user journey from arriving at the coworking center to completing onboarding and receiving access.
The storyboard helped translate conceptual insights into visual storytelling, preparing the ground for wireframing.
Mapping
Using FigJam, I simulated the new flow in a low-fidelity model to define all screens and dependencies, including plan selection, payment, and app connection.
This helped clarify navigation logic before moving into Figma prototyping.
Back to the competitors
To refine kiosk design, I analyzed self-checkout systems from McDonald’s, Jetstar, AirAsia, and banking ATMs. These served as indirect references for interaction design.
Top insights:
Onboarding begins with an inviting introductory screen encouraging interaction.
Systems use multi-modal interaction (touch, buttons, sound, voice).
The process ends with a confirmation or digital printout, creating user trust.
Paper research
To support practical findings, I conducted a literature review via Scite.ai.
Studies confirm that self-check-in kiosks enhance user experience and efficiency, but also highlight the need to balance automation and human support.
"The implementation of self-service kiosks in coworking centers can significantly enhance user experience and operational efficiency. However, maintaining some human interaction remains essential to preserve community value."
First prototype
I created the first interactive prototype in Figma, implementing the entire flow with realistic content and visual logic.
The prototype demonstrated how users could:
Register via kiosk.
Pay directly on-site.
Receive an instant QR code for mobile app access.
This validated the system’s usability and demonstrated the feasibility of autonomous onboarding without staff involvement.
Final insights
This project demonstrated how applying UX research, service design, and interaction design can transform traditional coworking operations into flexible, self-service ecosystems that meet the needs of global professionals.